As we hunt the world for the best in Men’s accessories – some of our products will come from our partners. We want to ensure that you get your products as fast as possible – so orders with multiple pieces will be shipped as soon as we’re able to process them. This means that you may get one piece earlier than another piece.
Please understand that since we work with the best in Men’s accessories all around the world shipping times may vary depending on your location. The range may be from 3 business days to 5 or 6 weeks. This will depend on stock and your order time.
All orders are typically shipped same day (if your order is placed between 12:01AM and 3:00PM EST) otherwise your order will be shipped out within 1 business day of payment, unless there is a complication with your order or it’s a holiday – in which case we’ll send out an email and notify you. Orders that are pre-ordered will be sent out as soon as they land.
Orders unfortunately can’t be shipped during weekends (Saturday and Sunday) – as the post office is usually closed.
We ship internationally to all countries currently allowed to ship to by the United States.
Unfortunately Customs Agencies can take a while to process shipments. It’s not uncommon for them to take up to or beyond a month during busy / high volume seasons (think the Holidays). Neither Bolt & Stone nor the shipping carrier have control over the length of time it takes to clear Customs.
There is no tracking information available for international deliveries – as it simply doubles the shipping rate. We figured you wouldn’t want this to happen.
Customs charges may apply depending on country. Usually this will depend on the price of the goods.
No refunds or returns will be accepted for Customs fees paid or refusal of package by not accepting Customs fees.
Please allow for longer processing times during/after holidays, sales or special events.
We do not guarantee arrival of shipments in time for any holidays, birthdays, etc. Again, guaranteed packages would cost an arm and a leg – and we figured you wouldn’t want to have this happen. IF for some reason you absolutely, 100% NEED to have a product sent overnight – reach out to us and we’ll make it happen. In this case you will be responsible for all additional shipping charges that may occur. Also please note that in these circumstances, once the package is with the shipping carrier, we don’t control it – so even in this case, we can’t guarantee that a package will arrive at the scheduled time.